Privacy Policy

NorthLock AI is built for privacy. Your documents and research never leave your office or your NorthLock One.

Data we do not collect

• We do not receive, store, or process your client documents or queries.
• The NorthLock One does not connect to the internet for inference or telemetry.
• We never use your data (documents, queries, or outputs) to train, fine-tune, or improve any AI models.

Data we do collect (console only)

The management console (this site) collects only the minimum needed to provision accounts, deliver updates, and invoice service:

• Account details you provide (name, email, firm).
• Device registration and health metrics (storage, software version, backup status).
• Service renewal requests.

Data handling during support or returns

When a unit is returned under warranty or for service:

• You remain responsible for maintaining complete backups of all data.
• We will either securely wipe drives on receipt or, at your written election and sole risk, return the unit with data intact.
• Only authorized personnel access drives during diagnosis. We follow the data procedures described in our Warranty Terms and DPA.

For the full Privacy Policy, Data Processing Agreement (DPA), or current sub-processor list, contact [email protected].